AEJ Visions and Values

AEJ Management is committed to operating in a responsible and sustainable way and our Corporate vision, values and principles help us to achieve this, driving the way that we behave as a company, and as individuals.

Vision

AEJ Management’s corporate Vision inspires and provides a focus for the company: "To meet and exceed our client expectations"

Values

Our values are an articulation of what drives our business approach – they are the underlying frame of reference for all of our corporate activities:
Service Delivery

Complaints Procedure

At AEJ we endeavour at all times to deliver a professional and courteous service to all our customers.

If you feel we have not lived up to this promise or if you feel we can improve or enhance our existing services we would like to hear from you.
If you have a complaint then you can call us on 020 8916 2225, send us an e-mail admin@aejmanagement.com or write to us at: AEJ Management Ltd, 84-85 Capital Business Centre, 22 Carlton Road, South Croydon, Surrey, CR2 0BS.

Whichever method you use to contact us, please make sure you tell us about:

• the problem (including what has happened, when it happened, and the background to the problem if you think it is relevant);
• what you have done to try and sort it out; and
• what you want us to do to put things right.

We will do our best to resolve the problem. We will acknowledge your complaint within 48 hours of receipt and an investigation will l be carried out into your complaint. You will be notified of the findings of the investigation and of any proposed action.
If you're dissatisfied with our response...
Please write to us at the address above with the words "FORMAL COMPLAINT" in the subject line, providing details of our response and an explanation of why you are still dissatisfied.
An investigation will be carried out by a Senior Manager. We will write to you within 12 working days confirming that:
a. The investigation has been completed and giving details of any proposed action; or
b. The investigation has not been completed, in which case we will explain the reason why and provide a date when a full reply can be expected.